NEOX HUB
01Introduction
NEOX HUB ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains what information we collect when you use NEOX HUB, how we use it, and the choices and rights you have.
This Policy works alongside our Terms of Service, which govern your use of NEOX HUB more broadly. By using our service, you agree to the collection and use of information as described here.
Privacy Commitment: We collect the minimum data needed to authenticate, secure, and improve NEOX HUB. We do NOT sell, rent, or share your data with third parties for marketing or commercial purposes.
02Information We Collect
We collect and process the following information when you use NEOX HUB:
- Hardware ID (HWID) - Used exclusively for authentication, key validation, and preventing unauthorized access to our services
- IP Address - Collected for security purposes, fraud prevention, rate limiting, and to prevent abuse of our key system
- Executor Name - The name of the executor software you use to access NEOX HUB, collected for compatibility tracking and service improvements
What we don't collect: We do NOT collect your name, email address, physical location, browsing history, or any personally identifiable information beyond what is listed above.
03How We Use Your Data
The information we collect is used to:
- Authenticate your access to NEOX HUB
- Validate and manage your access keys
- Prevent unauthorized use, key sharing, and abuse
- Detect and prevent fraudulent activity and multiple account creation
- Monitor for suspicious patterns and security threats
- Enforce rate limits and prevent key system abuse
- Track executor compatibility and improve service performance
- Analyze usage patterns to enhance user experience
- Maintain service security and integrity
04IP Address & Executor Data
IP Address Usage
Your IP address is used specifically to:
- Prevent automated key generation and bot attacks
- Enforce fair usage policies and rate limiting
- Detect and block malicious activity and VPN/proxy abuse
- Prevent creation of multiple accounts to bypass key limits
- Identify geographic regions for service optimization, without storing precise location
- Comply with legal requirements and respond to valid legal requests
Executor Name Usage
We collect your executor name to:
- Ensure compatibility with supported executor platforms
- Track which executors are most commonly used by our community
- Optimize our scripts for specific executor environments
- Provide executor-specific support and troubleshooting
- Identify and address executor-related issues or bugs
05Retention & Security
Data Retention
We retain your data for as long as necessary to provide you with access to NEOX HUB, maintain security and prevent abuse, comply with legal obligations, and resolve disputes or enforce our Terms of Service.
Inactive accounts and associated data may be purged after extended periods of inactivity, typically after 12 months.
Data Security
We implement industry-standard security measures to protect your data, including:
- End-to-end encryption for data transmission
- Secure, encrypted database storage with access controls
- Regular security audits and vulnerability assessments
- Firewall protection and intrusion detection systems
- Limited employee access on a need-to-know basis
No Absolute Guarantee: No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. You use our service at your own risk.
06Your Privacy Rights
You have the right to:
- Request information about what data we have collected about you
- Request deletion of your data, subject to legal and operational requirements
- Request correction of inaccurate data
- Withdraw consent for data processing by discontinuing use of our service
Exercising Your Rights: To exercise any of these rights, please contact us through our Discord support channel and open a support ticket.
07Third-Party Services & Children
Third-Party Services
NEOX HUB may use third-party services, such as key system providers, hosting services, and analytics tools, that may collect additional data. We are not responsible for the privacy practices of these third-party services, and we recommend reviewing their privacy policies directly.
Children's Privacy
NEOX HUB is not directed at children, and we do not knowingly collect personal information from anyone under the age required by their local law to consent to data processing. If you believe a minor has provided us with data without appropriate consent, please contact us via Discord so we can remove it.
Related Policy: Our key generation pages display third-party advertisements that may include age-restricted content. Age requirements and safety guidance for that system are covered separately in our Terms of Service.
08Changes & Contact
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting. Your continued use of NEOX HUB after changes constitutes acceptance of the updated Policy. Major changes will be announced via our Discord server when possible.
Contact Us
For questions, concerns, or data requests regarding this Privacy Policy:
- Discord Community: Join our official server at neoxsoftworks.eu/discord
- Support Tickets: Create a support ticket in our Discord server for privacy-related requests
Agreement Acknowledgment: By using NEOX HUB, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of it, you must discontinue use of our service.