NEOX HUB
The short version
How your data is handled, in plain words.
This summary is here to help you understand. The full policy below is what officially applies.
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Introduction
In short:This page explains what NEOX HUB collects and why. We keep it to the minimum and never sell your data.
NEOX HUB ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains what information we collect when you use NEOX HUB, how we use it, and the choices and rights you have.
This Policy works alongside our Terms of Service, which govern your use of NEOX HUB more broadly. By using our service, you agree to the collection and use of information as described here.
Privacy Commitment: We collect the minimum data needed to authenticate, secure, and improve NEOX HUB. We do NOT sell, rent, or share your data with third parties for marketing or commercial purposes.
Information We Collect
In short:When you use the script we collect three things: your hardware ID, your IP address and the name of your executor.
We collect and process the following information when you use NEOX HUB:
- Hardware ID (HWID) - Used exclusively for authentication, key validation, and preventing unauthorized access to our services
- IP Address - Collected for security purposes, fraud prevention, rate limiting, and to prevent abuse of our key system
- Executor Name - The name of the executor software you use to access NEOX HUB, collected for compatibility tracking and service improvements
What we don't collect: We do NOT collect your name, email address, physical location, browsing history, or any personally identifiable information beyond what is listed above.
How We Use Your Data
In short:We use that data to check your key, stop abuse and key sharing, keep things secure and improve compatibility.
The information we collect is used to:
- Authenticate your access to NEOX HUB
- Validate and manage your access keys
- Prevent unauthorized use, key sharing, and abuse
- Detect and prevent fraudulent activity and multiple account creation
- Monitor for suspicious patterns and security threats
- Enforce rate limits and prevent key system abuse
- Track executor compatibility and improve service performance
- Analyze usage patterns to enhance user experience
- Maintain service security and integrity
IP Address & Executor Data
In short:Your IP helps us block bots and abuse. Your executor name helps us make sure scripts work on it.
IP Address Usage
Your IP address is used specifically to:
- Prevent automated key generation and bot attacks
- Enforce fair usage policies and rate limiting
- Detect and block malicious activity and VPN/proxy abuse
- Prevent creation of multiple accounts to bypass key limits
- Identify geographic regions for service optimization, without storing precise location
- Comply with legal requirements and respond to valid legal requests
Executor Name Usage
We collect your executor name to:
- Ensure compatibility with supported executor platforms
- Track which executors are most commonly used by our community
- Optimize our scripts for specific executor environments
- Provide executor-specific support and troubleshooting
- Identify and address executor-related issues or bugs
Retention & Security
In short:We keep data only as long as needed, usually removing inactive data after about 12 months, and we protect it with standard security.
Data Retention
We retain your data for as long as necessary to provide you with access to NEOX HUB, maintain security and prevent abuse, comply with legal obligations, and resolve disputes or enforce our Terms of Service.
Inactive accounts and associated data may be purged after extended periods of inactivity, typically after 12 months.
Data Security
We implement industry-standard security measures to protect your data, including:
- End-to-end encryption for data transmission
- Secure, encrypted database storage with access controls
- Regular security audits and vulnerability assessments
- Firewall protection and intrusion detection systems
- Limited employee access on a need-to-know basis
No Absolute Guarantee: No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. You use our service at your own risk.
Your Privacy Rights
In short:You can ask what data we have, ask us to correct or delete it, or simply stop using NEOX. Requests go through a Discord ticket.
You have the right to:
- Request information about what data we have collected about you
- Request deletion of your data, subject to legal and operational requirements
- Request correction of inaccurate data
- Withdraw consent for data processing by discontinuing use of our service
Exercising Your Rights: To exercise any of these rights, please contact us through our Discord support channel and open a support ticket.
Third-Party Services & Children
In short:Some services we rely on, like hosting and the key system, have their own privacy policies. NEOX isn't meant for children.
Third-Party Services
NEOX HUB may use third-party services, such as key system providers, hosting services, and analytics tools, that may collect additional data. We are not responsible for the privacy practices of these third-party services, and we recommend reviewing their privacy policies directly.
Children's Privacy
NEOX HUB is not directed at children, and we do not knowingly collect personal information from anyone under the age required by their local law to consent to data processing. If you believe a minor has provided us with data without appropriate consent, please contact us via Discord so we can remove it.
Related Policy: Our key generation pages display third-party advertisements that may include age-restricted content. Age requirements and safety guidance for that system are covered separately in our Terms of Service.
Changes & Contact
In short:We may update this policy and will announce big changes on Discord. Questions go through Discord support.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting. Your continued use of NEOX HUB after changes constitutes acceptance of the updated Policy. Major changes will be announced via our Discord server when possible.
Contact Us
For questions, concerns, or data requests regarding this Privacy Policy:
- Discord Community: Join our official server at neoxsoftworks.eu/discord
- Support Tickets: Create a support ticket in our Discord server for privacy-related requests
Agreement Acknowledgment: By using NEOX HUB, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of it, you must discontinue use of our service.